FAQ

Use the email address and password linked to your account. After a successful login, you are redirected to the dashboard.

Open Forgot Password, enter the email linked to your account, and request a reset link. If the email does not arrive, also check your spam or junk folder.

Profile lets you manage your display name and password flow. Notifications lets you review unread items, open a message, and delete selected items in bulk.

Cards lists the cards in the selected brand. You can search, open, edit, download QR codes, and review each card from one place.

Use Add Card to create a card with the person, company, and contact details you need. After saving, the card should appear in Cards and on its public page.

Make sure the file includes the fields needed to create a valid card name or contact record. Duplicate rows, invalid names, or missing core fields can be skipped or returned as errors.

Frozen means the card is temporarily inactive. The card is not deleted, but QR and public behaviors can be limited until it is active again.

My Card is your personal card editor. You can update your name, title, company, note, phone numbers, email addresses, links, and address details here.

A new private key is generated and the old private link stops working. Related QR and event-based shares should use the new link after the change.

The Wallet page generates Apple Wallet or Google Wallet output for the selected card. Depending on the platform, the flow may open a new window or require additional confirmation.

Common causes are popup blocking, missing Wallet Template assets, or incomplete card data. Check the card record first, then confirm the template assets and platform-specific setup.

An event is a tagged sharing flow used to track a card in a campaign, channel, or specific scenario. Each event can carry its own label, tag, and channel context.

An event link is the direct URL you share. An event QR points to the same destination but is delivered as a QR code image.

Overview is the high-level summary surface. Stats is the deeper analytics screen with date ranges, tables, and detailed analysis.

CSV export is controlled by permissions. A user may have access to Stats but still not see export actions if the related permission is disabled.

Brands is the top-level management page for brand records. It helps you review package, access, card, user, and manager context for each brand.

Restore tries to apply a backup back to the brand. Purge permanently removes the backup record itself and removes the option to restore it later.

A Brand Manager has management access inside a specific brand. A regular user usually works only with their own card and a smaller personal surface.

Packages brings together the package catalog, permission matrix, and billing controls. It is the main place to manage package visibility, rules, and assignments.

Payment Waiting means a payment or approval is still pending. Active means the service is live. Frozen means the account or subscription is paused or restricted.

Free Access usually gives a time-based free usage window. Exempt means the brand is treated as excluded from normal billing logic. They are not the same state.